Shipping & Returns

SHIPPING & RETURNS

Shipping Policy

We ship our products throughout India and across the globe. No matter where you are, you can enjoy our quality offerings delivered right to your doorstep.

Orders are shipped from our warehouse in India.

We pack and ship orders Monday to Saturday. Any orders placed on Sundays and selected holidays will be processed the following business day. After your order is shipped, you'll get a tracking number to follow its journey to your doorstep. You can also re-schedule the delivery to a more convenient time if needed.

INDIA

Upon dispatch, we strive to deliver your products within 3-5 working days. Please note that in certain remote locations delivery may take 8-10 days. We utilize reliable carriers such as Blue Dart, DTDC, Delhivery, Ecom Express, India Post, Professional Courier, and Trackonn for shipping.

INTERNATIONAL ORDERS (OUTSIDE INDIA)

Normally it takes 5-8 working days to get delivered through India Post, SRX and DHL.

Actual transit time will vary depending on shipping company, customs clearance and unforeseen circumstances.

International orders may incur customs duties, taxes, or processing fees as determined by the government of the destination country. Please note that aleebeez is not responsible for any customs charges associated with international shipments. We appreciate your understanding.

SHIPPING CHARGES

INDIA - No convenience charge will be applied purchases exceeding Rs 3000/- INR within the territory of India. A convenience charge of Rs. 99 will apply to purchases below this threshold.

We offer FREE delivery on orders above Rs 1000/- within Kerala.

REST OF WORLD - International shipping charges vary by region and are determined by the weight of the package and the chosen delivery time. Standard shipping rates are generally lower than express shipping rates. For precise shipping costs, please refer to the specific details relevant to your location and order.

We generally utilize India Post, SRX and DHL as our courier partners for international shipping. These trusted services ensure that your orders are delivered safely and efficiently.

TRACKING

Shipping companies do not always necessitate a signature at the time of delivery. We recommend using the tracking information sent to you via email to keep track of your package's status. Please remain vigilant regarding the delivery of your order.

Your estimated delivery date is included in your Order Confirmation email. Kindly allow until that date for your order to arrive.

Your tracking link will provide real-time updates on the status of your order. Once your order has been dispatched, please allow up to 5-6 hours for the tracking to reflect the update.

We cannot be held responsible for any delays resulting from unforeseen time lags by courier companies in delivering goods, or the customer is unavailable at the time of delivery.

CHANGE OF ADDRESS & FAULTY / INCORRECT ITEM

Address changes can only be made prior to the shipment of the order. Once the order has been dispatched, it is the customer's responsibility to contact the shipping company to update the address.

We cannot accept responsibility for packages delivered to the incorrect address due to misinformation provided by the customer

In the event of your absence to accept a package at home, kindly contact the shipping company to arrange for pickup or to reschedule delivery.

If you have received an incorrect or faulty item, please contact us within 72 hours. Failure to inform us of a, incorrect, or faulty item within this timeframe will result the forfeiture of your right to a replacement or credit for the item.

If you receive a Faulty or Incorrect item, please do not hesitate to contact us via email or WhatsApp. Kindly provide the following details: Picture or Video of the item and a copy of the invoice.

ORDER CANCELLATION

If you wish to cancel an order after it has been placed before it is shipped, please contact us as soon as possible. We process orders promptly, often within a few hours, so the timeframe is limited. Orders may be cancelled or modified only if the product has yet been shipped.

If you cancel your order after it has been shipped, you will be liable for both the outward shipping and return fees. If you cancel before it has been shipped, we will process a refund without any charges.

Return & Exchange Policy

RETURN AND EXCHANGE POLICY

If you reconsider your purchase from aleebeez, you have the option to cancel your order or return it an exchange or refund, provided it is done within 30 days and adheres to the following conditions: -

Cancellations are permitted prior to the product being shipped.
Once the product has been shipped, cancellations are not accepted.
Returns refunds are only valid after shipment if the item is damaged.
The product be worn solely for the purpose of fitting.
A mere change of mind regarding size does not qualify for return or exchange.
The item has not been washed.
It should be in a saleable condition.
Products must be unworn and unused, with original tags attached and/or in sealed packaging.
You must retain a copy of your Tax Invoice.
The 30-day period commences from the date of purchase, any delays in shipping will extend this timeframe accordingly.

REFUNDS

You will be notified once we have received and inspected your return, and we will communicate whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method within 7-10 business days. note that it may take additional time for your bank or card company to process and post the refund.

We offer a 30-day return policy, allowing returns within 30 days of receipt. To qualify, items must be unworn or unused, have tags, be in original packaging, and include a receipt or proof of purchase.

Please note that shipping costs and duty taxes are non-refundable. Thank you for your understanding of this policy.

EXCHANGES & STORE CREDIT

If you wish to make an exchange, we will issue you a Store Credit that can be used for a new purchase. Exchange Store Credits will include the value of the returned items.

Upon receiving your store credit, you may utilize it to place an exchange order for a different size or colour of the item you returned. Alternatively, you have the to order a completely different product. If you decide not to place a new order currently, Our Exchange Store Credits have no expiration date and therefore do not expire. You may retain them indefinitely and allowing you to make a purchase at any future date.

We will completely subsidize the return shipping cost and offer you FREE return shipping if you opt for Store Credit instead of a refund. Return shipping pertains to the items being sent from you back to aleebeez.

NON-REFUNDABLE ITEMS

Please ensure that all items included in the package you received are accounted for, including price tags, labels, original packaging, freebies, and accessories. Any missing items will result in no return or refund being issued. Thank you for your attention to this matter.

Please be advised that Final Sale items are classified as FINAL SALE and are not eligible for returns or exchanges. Additionally, items from the SALE section are non-refundable, non-exchangeable, and non-returnable.

The product is not eligible for return if it has been damaged due to misuse or if there is incidental damage resulting from a malfunction. It is to use the product as intended to ensure its condition and maintain eligibility for returns.

A return request submitted outside the specified time cannot be accepted.

All gift cards, Fragile items, Consumable products like Cosmetics, Attars, and items labeled as "Sale" are final and ineligible for return, exchange, credit, or refunds. Furthermore, items purchased with special event discounts, including those President's Day and Black Friday, are also final sale and cannot be returned or exchanged.

COST OF RETURNS

We do not cover return shipping costs, and you will be responsible for any associated charges. Please be aware that we are not liable for items lost during return shipping; therefore, we recommend using a courier that offers tracking services. Furthermore, shipping and handling charges are nonrefundable.

Please do not refuse delivery. If you wish to cancel or return an order after shipped, contact us directly. Refused packages are considered abandoned, with no guarantee of redirection to our office. If redirected, they will be treated as returns, and you will incur return shipping fees. If lost or abandoned, the customer will be responsible for the package cost. Please reach out to us for assistance with returns or cancellations.

HOW TO SUBMIT A RETURN OR EXCHANGE

Click on the link below and follow instructions:-

Return or Exchange

After submitting the returns and/or exchanges form, our Customer Service team will reach out to you within 24-48 business hours with detailed instructions to facilitate a hassle-free return or exchange process.

Thank you for your understanding! Join our community of satisfied customers and enjoy the convenience of shopping with us today!

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